Frequently asked questions

Q. Where is Avon Valley Christmas?

This Christmas experience is held at Avon Valley Adventure & Wildlife Park.
Just off the A4 in between Bristol and Bath.

Please see our Contact Us page for an easy direct map link for directions. 

If travelling by car:
Follow brown signs on the A4. Free Car parking on site.

If travelling by train:
Nearest train station is Keynsham, with a short taxi journey away.

If travelling by bus:
Request the stop for ‘Pixash Lane’ on any route travelling the A4 between Bristol and Bath.
X39 runs multiple times an hour.
From the main road, take the turning into Pixash Lane, walk over the humpback railway bridge where you will then see the park entrance.

Q. Can I buy more photos?

Yes, of course.

This year your ticket includes a FREE framed and printed photo but should you wish to buy additional prints – which do make super Christmas presents for family members – you can.

Q. How do I download my Christmas photos from my visit?

Download your complimentary Father Christmas portrait HERE


Q. Do adults get a gift from Father Christmas?

Although children get a premium age appropriate gift from Father Christmas, the adults no matter how naughty or nice they’ve been this year do not.  They are also not allowed to sit on Father Christmas’s knee 😉

Q. Do adults require a ticket?

Yes, any adult wishing to accompany a child (and there must be at least 1 adult) requires a ticket for this magical Christmas experience.

Q. I've booked to see Father Christmas in the afternoon, when can I come into the park?

A. You can enter the park as soon as the main park opens from 10 am, where you can spend all day at Avon Valley enjoying both our festive and regular activities. We cannot stress enough that this is a full day’s experience which can be made up of multiple activities alongside the 60-minute immersive experience journeying to see Father Christmas.

Q. How many people will be on the 'Journey to the North Pole' experience with us?
You will be in a group of no more than 16 children for the first part of your journey.
You will then visit Father Christmas in a small group of approx. 4 children, or as per your booking details should you have booked more.
Q. When can we enter the park?

The park is open to all ticket-holders and visitors from 10 am, where you can spend all day at Avon Valley enjoying both our festive and regular activities. The park closes at 5pm. Please note those ticket-holders booked for the 9 o’clock time slot will be able to access the site from 8.40am and will be able to make their way to the Chief Elf Station in the Enchanted Village for 9 am.

Q. What does the booking time mean?

This is the time that you start your ‘Journey to the North Pole’ experience. Make sure you are in the Christmas Experience Entrance at least 10 minutes before this time. Unfortunately, failure to arrive in time for your allotted time will result in you losing your slot. We will, if possible, re-book your session but will only be able to accommodate this if we are not fully booked.

Q. Do I have to buy a ticket for a baby?

Any babe-in-arms accompanying a ticket-holding sibling does not need a ticket. However, should you be bringing a baby for their first special meeting with Father Christmas and wish for the child to receive a present and have a photo opportunity then this child/baby will require a ticket along with any accompanying adults. Unfortunately, we cannot accommodate any pushchairs in the journey but we do have a buggy park.

Q. What is the difference between Mistletoe & Evergreen bookings?

Mistletoe and Evergreen are the 2 different groups within a timeslot.  There is no difference to the experience, it’s just a nicer way of identifying ‘Group A’ and ‘Group B’!  If you are booking individually as part of a larger group, you will want to all book into the same ‘group’, Mistletoe or Evergreen if you want to go round the experience together.