Frequently asked questions

Q. What is included in the Tea Party with Father Christmas?

There will be a tea party of sandwiches, cupcakes and squash laid on for all child ticket holders, hosted by our super friendly elves. Each child will have a named table setting with an Avon Valley balloon.

Following tea, Father Christmas will make his appearance ready to meet the children and then read his Christmas story. After which, each child will then receive a certificate for having met the real Father Christmas and a photo opportunity with the big man himself.

All of Avon Valley Adventure & Wildlife Park is also at your disposal with Christmas Nativity scene to visit in the Animal Barn, animals to see in their enclosures and regular indoor and outdoor play.

Q. Why is there no Glice Rink this year?

The feedback from the Glice rink last year was fairly neutral and not a deciding factor in people visiting the experience.  We decided to take this on board and not offer it this year.

Q. What is the difference in Group A or Group B on the Journey to The North Pole Experience?

The experience this year combines Group A & B for the first part of the experience (Meeting Evergreen, Visiting the Toy Factory and meeting Mrs Claus) but then breaks the group down into 2 smaller groups (A & B) for a 15 minute slot with Father Christmas.  This means the children get to see Father Christmas in smaller groups. Group A for example would see him first while Group B get to enjoy the Enchanted Village (or grab a hot chocolate or toilet break!). Once Group A has finished, Group B would then go in.

Q. Do adults get a gift from Father Christmas?

Although children get a premium age appropriate gift from Father Christmas, the adults no matter how naughty or nice they’ve been this year do not.  They are also not allowed to sit on Father Christmas’s knee 😉

Q. Do adults require a ticket?

Yes, any adult wishing to accompany a child (and there must be at least 1 adult) requires a ticket for this magical Christmas experience.

Q. I've booked to see Father Christmas in the afternoon, when can I come into the park?

You can enter the park as soon as we open from 9am, where you can spend all day at Avon Valley enjoying both our festive and regular activities.

We cannot stress enough that this is a full day’s experience which can be made up of multiple activities alongside the 60 minute immersive experience journeying to see Father Christmas.


Q. How many people will be on the 'Journey to the North Pole' experience with us?
You will be in a group of no more than 12 children for the first part of your journey and then split to visit Father Christmas in a group of no more than 6 children.
Q. When can we enter the park?

The park is open to all ticket-holders and visitors from 9am, where you can spend all day at Avon Valley enjoying both our festive and regular activities.

The park closes at 6pm.

Please note those ticket-holders booked for the 9 o’clock time slot will be able to access the site from 8.45am and will be able to make their way to the Chief Elf Station in the Enchanted Village for 9am.

Q. What does the booking time mean?

This is the time that you start your ‘Journey to the North Pole’ experience or ‘Tea Party with Father Christmas”. Make sure you are in the park at least 30 minutes before this time.

Unfortunately, failure to arrive in time for your allotted time will result in you losing your slot.

We will, if possible, re-book your session but will only be able to accommodate this if we are not fully booked.

Q. Do I have to buy a ticket for a baby?

Any babe-in-arms accompanying a ticket holding sibling does not need a ticket.

However should you be bringing a baby for their first special meeting with Father Christmas and wish for the child to receive a present and have a photo opportunity then this child/baby will require a ticket along with any accompanying adults.

Unfortunately we cannot accommodate any pushchairs in the journey but we do have a buggy park.

Q. Where is Avon Valley Christmas?

This Christmas experience is held at Avon Valley Adventure & Wildlife Park.
Just off the A4 in between Bristol and Bath.

Please see our Contact Us page for an easy direct map link for directions. 

If travelling by car:
Follow brown signs on the A4. Free Car parking on site.

If travelling by train:
Nearest train station is Keynsham, with a short taxi journey away.

If travelling by bus:
Request the stop for ‘Pixash Lane’ on any route travelling the A4 between Bristol and Bath.
X39 runs multiple times an hour.
From the main road, take the turning into Pixash Lane, walk over the humpback railway bridge where you will then see the park entrance.

Q. How do I download my Christmas photos from my visit?

Visited our Christmas Experience this year?
Download your complimentary Father Christmas portrait HERE
(Please note: Complimentary photographs are only valid if a printed photograph with Santa has been purchased)