Frequently asked questions

Q. What is included in the Tea Party with Father Christmas?

There will be a tea party of sandwiches, cupcakes and squash laid on for all child ticket holders, hosted by our super friendly elves. Each child will have a named table setting with an Avon Valley balloon.

Following tea, Father Christmas will make his appearance and hold a question and answer session with the children and then read his Christmas story. After which, each child will then receive a certificate for having met the real Father Christmas and a photo opportunity with the big man himself.

Before and after the Tea Party you also have full access to visit the Enchanted Village, Snowy Forest and Yuletide Square in our Christmas event area and don’t forget to visit our Reindeer.

All of Avon Valley Adventure & Wildlife Park is also at your disposal with Christmas Nativity scene to visit in the Animal Barn, animals to see in their enclosures and regular indoor and outdoor play.

Q. How many people will be in the room when visiting Father Christmas? 

You will be in a small group of no more than 5 children and 10 adults.

Q. Can I book an extra adult to watch my children with Father Christmas? 

Unfortunately we can only take two adults with every child ticket due to logistics with the simulator which is part of the journey.

If you want more adults to attend then we suggest you book another Child ticket.

Q. When can we enter the park?

The park is open to all ticket-holders and visitors from 9am, where you can spend all day at Avon Valley enjoying both our festive and regular activities.

The park closes at 6pm.

Please note those ticket-holders booked for the 9 o’clock time slot will be able to access the site from 8.45am and will be able to make their way to the Chief Elf Station in the Enchanted Village for 9am.

Q. What does the booking time mean?

This is the time that you start your journey to visit Father Christmas. Make sure you are in the park and at the Chief Elf Station in the Enchanted Village at least 15 minutes before this time.

Unfortunately, failure to arrive 15 minutes before your allotted time will result in you losing your slot.

We will, if possible, re-book your session but will only be able to accommodate this if we are not fully booked.

Q. Is my child too young to ice skate?

Any child walking will be able to experience the UK’s first Glice® rink.


There will be skating aids available and skates which can attach over owners’ shoes should the boots sizing not be compatible for the smallest of feet.

Q. Do I have to buy a ticket for a baby?

Any babe-in-arms accompanying a ticket holding sibling does not need a ticket.

However should you be bringing a baby for their first special meeting with Father Christmas and wish for the child to receive a present, have a photo opportunity etc. then this child/baby will require a ticket along with any accompanying adults.

Unfortunately we cannot accommodate any pushchairs in the journey but we do have a buggy park.

Q. Do you do a discount for Group Bookings?

We offer a discount for group bookings please contact the team for further information on or telephone on 0117 9864929.

Please note that no more than 15 people (eg. 5 children with 2 adults per child) can enter our Christmas journey at any one time due to the personal experience we are providing and restrictions of our simulator.
We can however block book sessions in order for a larger group to be split and run in succession.

Please contact us to discuss further.

Q. Where is Avon Valley Christmas?

This Christmas experience is held at Avon Valley Adventure & Wildlife Park.
Just off the A4 in between Bristol and Bath.

Please see our Contact Us page for an easy direct map link for directions. 

If travelling by car:
Follow brown signs on the A4. Free Car parking on site.

If travelling by train:
Nearest train station is Keynsham, with a short taxi journey away.

If travelling by bus:
Request the stop for ‘Pixash Lane’ on any route travelling the A4 between Bristol an Bath.
X39 runs multiple times an hour.
From the main road, take the turning into Pixash Lane, walk over the humpback railway bridge where you will then see the park entrance.

Q. If my ticket is not until 5.30pm, when can I come into the park? 

You can enter the park as soon as we open from 9am, where you can spend all day at Avon Valley enjoying both our festive and regular activities.

We cannot stress enough that this is a full day’s experience which can be made up of multiple activities alongside the 90 minute immersive experience journeying to see Father Christmas.

With a 5.30pm ticket you will finish your North Pole journey at approximately 7pm when the regular Avon Valley Adventure & Park activities will have finished. Hence why we stress coming earlier in the day. Nevertheless our Glice® rink will still be open to enjoy should you only be able to make a late visit.